Help Desk Suite

Our Help Desk Suite is a full, comprehensive solution that encompasses all the necessary tools for an IT staff to maintain its network. An easy-to-use Web interface for both the IT staff and end users, an integrated knowledge base, full workflow engine, remote diagnostic and remediation tools, just to name a few round out the complete suite. With no hardware or software costs and no maintenance or upgrades EVER (we take care of it all), this will be the last help desk solution you'll ever need.

Highlights: Technician Customizable dashboard & reports Multiple access methods - Single-click end-user tray for creating/tracking tickets - Internet/Web help desk console - EIHD interface for e-mail/Blackberry ticket management Remote Control (Web-based, LAN), remote diagnostic tools Workflow approvals, tasks, change, and work histories Custom categories/sub-categories, additional custom fields

Key Benefits: Fully integrated, available on demand (deploys in minutes) Full suite of remote diagnostic and remediation tools Integrated knowledge base Aggregate and trending reports for company-wide incident management

Easy-to-use interface, customizable, and extensible - having a help desk has never been easier.