For customers and IT staff
From the Support Center, you have a direct link into the Tech Support Help Desk. This means that from the product, you can open up support tickets, view the status of your current tickets, update and attach logs, etc. to existing tickets, 24x7 from a Web browser.
Login to Systems Manager, click the "Go To Support" icon, then "Still need help?" Launching the CSC from here will automatically create a user account for you in our database and take you directly into our Help Desk, where you can create, review, and update your tickets. Once we have resolved your issue, you will receive a satisfaction survey so you can let us know how we're doing. Our goal is to continue to improve our processes and services, and increase your visibility into what we're working on.
In working with some of our customers, we have been able to find tens of thousands in savings in "right-sizing" their license compliance. Software compliance is much more than just buying enough licenses to cover what's installed. Gartner states that companies are overbuying on 60% of their software, while being out of compliance on 30%! Our software usage reports help you determine not only where you are out of compliance, but of the software installed, what is actually being used. This helps in license "right-sizing" (buying what's needed). Click here to view a two-minute video on software usage.
Pricing for NSM is per monitored device (switch, router, server, printer, appliance, etc.) and starts at less than $1.60 per device (based on 50 devices) and goes down via volume, length of term, and if pre-paid discount option is selected.
A few of you have called support saying that the bulletins keep displaying eventhough you've checked the box. This is due to one of a couple possible browser settings on your PC. Click here to read the Knowledge base article on how to fix the issue. The default bulletins setting if you check the box is to not display for five days.
- Community: new escalation rule & service calendar import feature
- Assets: new sub assets link
- Assets: new Edit Software Licenses page (for bulk edit)
- Remote: multiple remote control enhancements
- Admin: Enhanced MicroAgent installer
- Admin: new prompt for credentials during namespace scan
- Customer Service Center (CSC): new interface for entering tickets from the Systems Manager Support Center
- Enhanced online documentation
For partners, MSPs, and Resellers
- Community: new escalation rule & service calendar import feature
- Admin: new longer evaluation terms
- Admin: new one-step install & provision
- Admin: enhanced online documentation
We've introduced a new bulk pre-paid purchase option to the price card, effective immediately. This pricing is available for partners looking for the lowest possible cost basis. View the Price Card in the Partner Portal for specifics.
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