Training Videos
Training videos are part of our continuing education program. Check back often for new videos.
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TriActive Solutions Overview (4:05) - This video provides a quick overview of all our Systems Management solutions, highlighting features in each.
Solution Evaluation Tour (11:30) - This comprehensive video provides a quick guided tour through the solution - from deploying your first agents, to assets, software compliance and reporting, importing and delivering software, etc. It's broken into very short chapters so you can skip over ones you don't own, or review multiple times ones you want for training purposes.
Installation Frequently Asked Questions (2:31) - This video covers the top questions and answers we have heard while installing our customers.
What's new in Version 7? (11:11) - A quick look at the new features and changes in Version 7 (new UI, SW Catalog, SW Usage, Web remote, etc.).
Reporting (1:48) - This video covers the different reports included in the report library as well as show you how to create and import additional custom reports from the community.
The Importance of Bulletins (2:37) - Every time you login you get an opportunity to learn what's new, view the latest video, take advantage of self-paced training, and provide feedback directly to product management.
Asset Management Overview (3:36) - An introduction to the Asset Management Suite and the business value of the sw catalog, compliance, usage, true-up report and more.
Categorized Software (1:46) - The software catalog, with over 330,000 titles helps you identify the plethora of software titles and versions in your environment, find the overlapping titles within categories (A/V, anti-spyware, browsers, chat, FTP, Microsoft Office, document management, database tools, etc.), as well as finding Personal Use titles.
PC Security Risk Assessment (2:08) - PC Security Risk Assessment reports, including missing Antivirus, Antispyware, Microsoft critical patches, Windows update service, and scores those PCs as being high, medium, or low risk.
Inventory Reports (2:50) - This video covers asset reports and walks through the detailed asset view highlighting key features like hardware and software change history, related help desk activity, vendor/warranty/financial information, etc.
Creating Asset Field Values (1:26) - Creating additional asset field values for vendor, financial information, etc. helps you manage the lifecycle of your assets.
Creating System Groups (2:35) - Using system static and dynamic groups allows you to target specific systems in your environment for reporting or software delivery easily.
Saving an Asset Record (1:01) - When I retire an asset and delete the record, I lose all the asset information. See how to easily create and archive an asset record.
Specialist Dashboard (1:16) - This video covers the dashboard and how a specialist can customize for their needs.
Microsoft Office True-up (2:11) - Learn how to save $100's of thousands on your Microsoft Enterprise Agreement by eliminating usused copies and stepping down to Microsoft Office Standard edition.
Software License Compliance (1:47) - Software license compliance made easy - learn how to find over-purchased, under-purchased, and unapproved software.
Software Usage/Utilization (2:44) - Learn how to find unused or under-utilized software in your environment.
Managed Software Titles (0:55) - This video covers how to create your own private software catalog for your proprietary line-of-business applications.
Importing Software Licenses (5:16) - This video shows you the easiest way to configure the owned software licenses in one operation. *Tip: contact your LAR (Large Account Reseller) for the owned licenses.
Software Distribution (1:46) - This video covers importing and creating packages, using the new NOC-hosted option, as well as the basics of distribution and status.
Patch Overview (2:35) - Learn how you can find vulnerabilities in your environment quickly, and how our Patch solution works.
Patch (2:13) - Learn how our integration with Microsoft bulletins makes, approving, deploying, and monitoring patches in your environment automated and easy.
Patch Notifications/Alerts (2:42) - Learn how to setup patch alerts that notify you when any new patches (critical or any severity) show up in your environment or when any new patch shows up and a particular monitored system is missing that patch.
Remote Control (1:45) - New to v7 is Web-based remote control. See how reaching out to your mobile workforce is now much easier.
Interactive Remote Control (1:48) - Interactive remote sessions can be used to control remote systems that don't have a MicroAgent installed on them. Specialists can also re-use that remote sessions many times without creating new sessions.
Help Desk Overview (1:15) - How we assist in setting up your Help Desk and some best practices.
Importing Community Settings to setup your Service Desk (3:12) - Learn how to setup your help desk in less than 1 minute! We've done the heavy lifting for you. .
CSC (Customer Service Center) (2:42) - How your end users can use the CSC to open, edit, and check the status of help desk tickets they open with your IT staff.
Assignment Rules (1:03) - Assignment rules automate ticket assignments to workgroups and specialists. See how to create and edit new rules.
Priorities (1:10) - Best practices in creating and using priorities.
Categories (1:04) - Best practices in creating and using categories.
Escalation Rules (2:29) - Learn how escalation rules use two-tiered notifications and re-prioritization to help keep tickets moving.
Explanations (0:53) - Learn how explanations can shorten and improve your communication with end users.
Resolutions (0:47) - Learn how resolutions improve your communication with end users and automate the closing of tickets.
End-user Surveys (2:10) - Learn how the surveys are sent to end users, scored, and reported to track customer satisfaction.
Configuring End-user Surveys (1:30) - Learn the differences of and how to setup mandatory and optional end-user surveys.
Network Monitoring for Systems (4:48) - Proactive monitoring decreases downtime by as much as 80%! See how to import the monitoring agent from the community and deploy to servers, desktops, or laptops. This video also explains how system monitoring works and where you go to configure alerts, faults, and independent device monitoring.
Network Monitoring for SNMP Devices (4:57) - What about routers, hubs, and switches? This video walks you through creating an SNMP network device by entering the name, IP address, and community string.
TriActive Community (3:41) - Learn how we leverage the strength of 1000's of technicians to bring you custom reports, pre-built and tested scripts (defrag), SW distribution packages (IE7, Google Desktop, etc.), and customized settings.
MS Office Uninstall Scripts (1:45) - Need to harvest expense Microsoft Office, Project, Visio, etc. licenses? We have pre-built SW distribution packages that you can import from the community to uninstall Microsoft Office from your PCs.
Easy Discovery & Deployment (4:41) - Once you have installed the solution, you need to find what systems in your network are manageable, and push an agent to them. This video walks you through finding or defining domains and subnets to scan for devices, scanning for available systems, deploying the agent, and finally viewing the asset inventory information.
CSC (Customer Service Center) (2:42) - How your end users can use the CSC to open, edit, and check the status of help desk tickets they open with your IT staff.
Creating Asset Field Values (1:26) - Creating additional asset field values for vendor, financial information, etc. helps you manage the lifecycle of your assets.
Importing a Custom Report (1:26) - How do I import custom reports from the Community?
Creating System Groups (2:35) - Using system static and dynamic groups allows you to target specific systems in your environment for reporting or software delivery easily.
Saving an Asset Record (1:01) - When I retire an asset and delete the record, I lose all the asset information. See how to easily create and archive an asset record.
Changing a Specialists Default Start Page (:57) - A Specialist can pick the start page they see when they log into Systems Manager. They can change the view, number of rows seen, etc.
Advanced Searching (1:37) - I've got a Thinkpad up on lease. I've got 2000 assets and have no idea who has it or where it is. How do I search through the assets? Using '%' wildcard is a great start.
Changing the Delegate (2:42) - Learn how to switch the delegate from one machine to another system.
Interactive Remote Control (1:48) - Interactive remote sessions can be used to control remote systems that don't have a MicroAgent installed on them. Specialists can also re-use that remote sessions many times without creating new sessions.
Patch Notifications/Alerts (2:42) - Learn how to setup patch alerts that notify you when any new patches (critical or any severity) show up in your environment or when any new patch shows up and a particular monitored system is missing that patch.
