- released or updated within the last three months.
Click on a topic to jump to that category, or just scroll down to view all
TriActive NOC Architecture (2:08) - This video provides a quick overview of all our datacenters (NOCs), their purpose and how product is tested, staged, and rolled out to them.
TriActive Solutions Overview (4:23) - This video provides a quick overview of all our Systems Management solutions, highlighting features in each.
Install, Discovery & Deployment (2:18) - This video covers installation and configuring discovery and deployment (both auto and manually installing the agent).
Support Center Overview (3:16) - This video covers what's in the Support Center and how to use it properly.
TSM Navigation & Customization (3:16) - This video covers the layout and navigation of TSM. It also shows you how to edit the dashboard and how to change your default startup page, and the default view of each of the tabs.
Solution Evaluation Tour (11:30) - This comprehensive video provides a quick guided tour through the solution - from deploying your first agents, to assets, software compliance and reporting, importing and delivering software, etc. It's broken into very short chapters so you can skip over ones you don't own, or review multiple times ones you want for training purposes.
Installation Frequently Asked Questions (2:31) - This video covers the top questions and answers we have heard while installing our customers.
Reporting (1:48) - This video covers the different reports included in the report library as well as show you how to create and import additional custom reports from the community.
Deployment Best Practice - Clearing the Endpoint Table (3:47) - Learn the difference between Domain and subnet scans, how to read the discovered endpoint table, and best practices for discovering and rolling out agents.
Deleting/Uninstalling Assets/MicroAgents Best Practices (2:58) - Best practices for deleting and unistalling asset records from the database and how to get rid of duplicate asset records. Also how to uninstall the MA (MicroAgent) when the machine is not accessible anymore.
Using Mylinks for Dashboard Shortcuts (2:12) - Using mylinks you can add shortcuts to your favorite reports, websites, and more.
Changing a Specialists Default Start Page (:57) - A Specialist can pick the start page they see when they log into Systems Manager. They can change the view, number of rows seen, etc.
Asset Management Overview (6:54) - Comprehensive overview of the TriActive Asset management solutions and reports. Learn how to secure, associate, and save $$ with your assets.
Scheduled Reports (3:41) - How to create scheduled reports, and how scheduled reports can be integrated into help desk to improve your service SLA and help with planning.
Categorized Software (1:46) - The software catalog, with over 500,000 titles helps you identify the plethora of software titles and versions in your environment, find the overlapping titles within categories (A/V, anti-spyware, browsers, chat, FTP, Microsoft Office, document management, database tools, etc.), as well as finding Personal Use titles.
Managed SW Titles vs. Categorized SW (3:39) - There are two types of SW reports. The raw report, or managed SW title report shows all SW installed in the MSI database and ADD/Remove programs. Since vendors don't report cleanly, publishers, versions, and titles can be messy, but it shows ALL software installed. The categorized SW report (SW Catalog) shows the titles that we've categorized and cleaned up the publisher, version, and titles.
PC Security Compliance (2:30) - PC Security Risk Assessment reports and Patch management make up our PC Security Compliance capabiliites, including missing Antivirus, Antispyware, Microsoft critical patches, Windows update service, and scores those PCs as being high, medium, or low risk.
Inventory Reports (2:50) - This video covers asset reports and walks through the detailed asset view highlighting key features like hardware and software change history, related help desk activity, vendor/warranty/financial information, etc.
HW & SW Change History Reports (2:51) - This video covers the hardware and software change history audit reports for both systems and globally across all assets.
Creating Asset Field Values (1:26) - Creating additional asset field values for vendor, financial information, etc. helps you manage the lifecycle of your assets.
Asset Custom Field URLs (2:53) - Custom fields can contain URLs that link to photos of the asset, warranty information, documentation, etc.
Custom Select Lists (2:51) - You can create your own drop-down values for asset custom fields. Track things like mailstop, GEO, server room/rack/slot, and more.
Creating System Groups (2:35) - Using system static and dynamic groups allows you to target specific systems in your environment for reporting or software delivery easily.
Advanced Searching (1:37) - I've got a Thinkpad up on lease. I've got 2000 assets and have no idea who has it or where it is. How do I search through the assets? Using '%' wildcard is a great start.
Saving an Asset Record (1:01) - When I retire an asset and delete the record, I lose all the asset information. See how to easily create and archive an asset record.
Microsoft Office True-up (2:11) - Learn how to save $100's of thousands on your Microsoft Enterprise Agreement by eliminating usused copies and stepping down to Microsoft Office Standard edition.
Software License Compliance (1:47) - Software license compliance made easy - learn how to find over-purchased, under-purchased, and unapproved software.
Software Usage/Utilization (2:44) - Learn how to find unused or under-utilized software in your environment.
Managed Software Titles (0:55) - This video covers how to create your own private software catalog for your proprietary line-of-business applications.
Importing Software Licenses (5:16) - This video shows you the easiest way to configure the owned software licenses in one operation. *Tip: contact your LAR (Large Account Reseller) for the owned licenses.
Software Distribution (1:46) - This video covers importing and creating packages, using the new NOC-hosted option, as well as the basics of distribution and status.
Import & Distribute Adobe Reader 8.0 (1:30) - This video covers importing the Adobe Acrobat Reader 8.0 SW package from the community and distributing it to systems.
Import & Distribute MS Office Uninstallers (1:45) - This video covers importing the Microsoft Office unistall script SW packages from the community and distributing it to systems to harvest licenses from unused versions of Office.
Import & Distribute FREE PC Power Mgmt Tool (1:49) - This video covers importing the FREE PC Power Management SW package, Local Cooling, from the community and distributing it to systems to make them green. Save approximately $150 per PC per year in savings mode.
Comprehensive Patch Mgmt (chapters) - Patch Training companion video series - proactive, reactive, automated, alerts, ITIL processes, SOX compliance, communications, and more.
Remote Control Security & Remote Tools (3:48) - An indepth look at the security of remote control, the configuration options, and the features of Remote Tools.
Remote Control w/ Intel vPro AMT Support (4:16) - Remote control, WINVNC, file transfer, chat, and now Intel vPro AMT support.
Remote Control (1:45) - New to v7 is Web-based remote control. See how reaching out to your mobile workforce is now much easier.
Interactive Remote Control (1:48) - Interactive remote sessions can be used to control remote systems that don't have a MicroAgent installed on them. Specialists can also re-use that remote sessions many times without creating new sessions.
Leverage Email to Improve Efficiency (5:23) - Improve your service desk efficiency using the email interface to Help Desk (EIHD). Specialists can manage tickets from their hand-helds, use CC: to invite others into the ticket thread, user replies update tickets, and more.
Streamline Service Delivery w/ Ticket Templates (4:47) - You can create ticket templates for processes used over and over, like hiring a new employee. You can have the template pre-fill in fields, auto-assign techs and tasks, workflows, etc.
Using the Ticket Cart (3:51) - Speed up and organize working with tickets everyday with the ticket cart. Auto-saves your work, save drafts, see recent tickets viewed, auto-cache 10 tickets for quick navigation.
Customizing HD Notifications (4:28) - You can customize all the Specialist and End-user help desk notifications. The templates now support HTML, CC email, re-direction, macros, and exposed all text for you to customize.
Help Desk Overview (1:15) - How we assist in setting up your Help Desk and some best practices.
Importing Community Settings to setup your Service Desk (3:12) - Learn how to setup your help desk in less than 1 minute! We've done the heavy lifting for you.
Scheduled Tickets (3:02) - Use scheduled tickets to automate ITIL processes, improve service, and guarantee work gets scheduled to the correct specialists at the right time.
Working with Related Tickets (4:56) - Using parent child and quick search makes it easy to work large queues with many tickets regarding the same or similar issues (i.e. the printer is down and 15 tickets were opened by multiple users).
Override HD Ticket Tab (1:57) - You can create your own customized "My Open Tickets" view that displays every time you click on the Help Desk Tab.
SLA Reporting (4:36) - This video shows you how to improve your IT staff's service by measuring how much, how efficient, and the quality of the service they provide.
Architecture of a Help Desk Ticket (5:11) - This video covers what you need to know about creating, editing, and modifying a help desk ticket. Also parent child associations, unlimited size work history, new ticket sources, user replies auto-reopen pending tickets.
Send E-mail & End-user Replies (3:22) - Specialists can send e-mails directly from a ticket and the end user can reply and all the correspondence is automatically added to the work history of a ticket.
Admin Guide to the CSC (4:33) - Increase communication and customer sat scores, reduce tickets, and improve the efficiency of your service desk using the CSC. Admins can require category, sub-categories during CSC ticket creation, allow end users to close tickets via the CSC and pre-fill in the category description to give end users instructions to try before opening a ticket, or required information to open the ticket.
End-user Intro to the CSC (3:40) - This video introduces your end users to the CSC and shows them how to use it. *HINT: Link this video as a KB article or publish a link as a bulletin in the CSC for your end users. You can also pre-fill in category description to prompt end users for information when they create tickets.
Creating Tickets via E-mail/CSC URL (3:17) - Your end users can create help desk tickets via sending an e-mail or access their CSC via a URL if they are traveling or at a machine without an agent.
Help Desk Ticket as a CSC bulletin (1:37) - You can display a Help Desk ticket as a bulletin in the CSC. So when end users go to open a ticket, if there's one already on that topic opened, they can see it and it's status to track the issue.
Posting Bulletins in the CSC (2:07) - Specialists can create bulletins that display in the CSC. This allows you to notify end users of issues, holidays, events, etc. everytime they open the service center.
Publishing KB Articles in the CSC (1:46) - This video covers displaying top KB articles in the CSC for your end users, and shows you how to link to videos and documentation.
Priorities (1:10) - Best practices in creating and using priorities.
Categories (1:42) - Best practices in creating and using categories. The ability for an admin to require a subcategory to be chosen on ticket creation, and the ability to display certain categories in the CSC for end users.
Escalation Rules (2:29) - Learn how escalation rules use two-tiered notifications and re-prioritization to help keep tickets moving.
Explanations (0:53) - Learn how explanations can shorten and improve your communication with end users.
Resolutions (0:47) - Learn how resolutions improve your communication with end users and automate the closing of tickets.
End-user Surveys (2:10) - Learn how the surveys are sent to end users, scored, and reported to track customer satisfaction.
Multi-Question End-user Surveys (2:03) - Learn how to customize your own survey with up to five questions.
Configuring End-user Surveys (1:30) - Learn the differences of and how to setup mandatory and optional end-user surveys.
Network Systems Monitoring (5:55) - Proactive monitoring decreases downtime by as much as 80%! See how to import the monitoring agent from the community and deploy to servers, desktops, or laptops. This video also explains how system monitoring works and where you go to configure alerts, faults, SNMP monitoring, and independent device monitoring.
TriActive Community (3:41) - Learn how we leverage the strength of 1000's of technicians to bring you custom reports, pre-built and tested scripts (defrag), SW distribution packages (IE7, Google Desktop, etc.), and customized settings.
Adobe Acrobat Reader 8.0 (1:30) - This video covers importing the Adobe Acrobat Reader 8.0 SW package from the community and distributing it to systems.
Free PC Power Management Tool (1:49) - This tool can be deployed to desktops to manage the power settings. Deployed, the tool saves a company roughly $150/yr per PC. It's also a quick way to start becoming "Green."
Importing a Custom Report (1:26) - How do I import custom reports from the Community?
MS Office Uninstall Scripts (1:45) - Need to harvest expense Microsoft Office, Project, Visio, etc. licenses? We have pre-built SW distribution packages that you can import from the community to uninstall Microsoft Office from your PCs.
Security Roles (4:11) - An introduction to creating roles, assigning rights to the role, then giving access to the role to specialists.
Changing the Delegate (2:42) - Learn how to switch the delegate from one machine to another system.
