Austin, Texas - TriActive – April 21, 2010 – TriActive, Inc., the leader in providing SaaS solutions for IT systems management, today announced the availability of its newest Systems Management Suite (SMS). The comprehensive product includes a toolset of asset management, software delivery, automated patch management, a 600,000+ title software catalog, Web remote control and diagnostic tools, on-box and SNMP monitoring, all fronting an ITIL help desk. With its integrated knowledge base and end-user self-service center, the Systems Management Suite supports ITIL processing standards to deliver a Web-based global help desk for IT services to provide first-rate service to local and remote users.

"Whether you're looking to achieve ITIL compliance, or just improve the service you deliver, TriActive’s SMS contains everything in our Configuration Management Suite, plus an integrated IT Service Desk, Knowledge Base, and End-user Self Service Center," said Ron Halversen, VP of Marketing for TriActive, Inc. "This release allows IT to deliver Enterprise-class systems management for global assets—whether or not they are connected to the network. TriActive designed this release so customers can manage all their IT assets from anywhere at any time, while striving to build out their ITIL processes."

The new release focuses on a number of enhancements to the service desk to improve the efficiency and speed to help specialists handle their work queue. Additional default descriptions and template tickets allow the streamlining of help desk tickets to auto-populate content for the specialists, as well as providing trouble-shooting information and questions for the end users. Not only do these features ensure correct and complete information in the tickets, but greatly improve process standardization. An email to help desk interface (EIHD) also allows specialists to manage tickets from anywhere, including their hand-helds. They can invite other workers and managers into a ticket thread, and end users simply reply to a ticket notification to update their tickets.

"When I was hired, the company had been struggling with it's Help Desk system from another vendor," said Stanley Leong, IT Specialist NetMD Business. "We were limited by its complex navigation and difficult tech support. When I found TriActive and its hosted Systems Management solution including their Help Desk, I was really impressed with how customizable it was! TriActive lets us divide and auto-assign tickets, an absolute requirement with several departments relying on IT. I insisted on TriActive within weeks of starting, and the roll-out took just a few days."

For more information about TriActive's new suite, visit us at www.SystemsManagementOndemand.com/SMS.

About TriActive
TriActive, Inc., a pioneer of Systems Management On Demand™ and innovator of MSP 2.0, uses a SaaS (Software-as-a-Service) model to dramatically improve service levels while reducing complexity and total cost of ownership (TCO). TriActive offers a modular solution set that enables partners to deliver Managed Services On Demand™, forgoing expensive upfront investment and enabling the solution provider to focus on customer success. For more information about MSP 2.0 - Hosting your success™, visit www.triactive.com.

TriActive® is a registered trademark of TriActive, Inc. Systems Management On Demand™, Managed Services On Demand™, TriMSP™, and MSP 2.0 – Hosting Your Success™ are trademarks of TriActive, Inc. All other trademarks are owned by their respective companies.