Austin, Texas - TriActive – September 1, 2009 – TriActive, Inc., a pioneer in SaaS for systems management, today announced the YMCA of Metropolitan Los Angeles has seen dramatic reduction in IT costs by utilizing TriActive’s award-winning desktop management suite.

The math is simple: the more money spent on running the institution, the less money available for the vital community support provided by YMCA of Metropolitan Los Angeles, which provides health and wellness services, educational support and character-building programs for communities across the region.

Realizing the need to reduce costs and create efficiencies, the YMCA of Metro Los Angeles purchased TriActive's Desktop Management Suite™ (DMS). DMS is the comprehensive solution that encompasses the full spectrum of systems management solutions (Asset, License, Patch, Configuration, Help Desk, Knowledge Base, Community). This solution provides an easy-to-use, fully-integrated, common UI, and–best of all–is maintenance-free. Before subscribing to DMS and the Help desk tools, YMCA of Metropolitan Los Angeles used a manual system to support over 700 end users. Only one technician knew the details of each issue, and if that technician went out on another call, the information went with the technician

"It was impossible for us to keep track of all the incoming calls and the information required to provide the appropriate support," said Cindy Lee, Application Development / Network Manager, YMCA of Metropolitan Los Angeles. "With the DMS solution, YMCA of Metropolitan Los Angeles now has a well organized, efficient Help Desk. All technicians have all asset and ticket history information right at their fingertips. Additionally, end users can view, update, and reopen tickets via the easy-to-use, Web-based Customer Service Center (CSC), which integrates communication between technicians and end users. This improved communication translates into cost savings for the IT department."

"TriActive customers typically see immediate IT management savings of 10 percent by using one of our SaaS solutions as all the hardware and maintenance costs just go away," said Ron Halversen, VP of marketing TriActive. "We see an additional 15 to 30 percent cost savings when coupling this with our management solutions' abilities to reduce the man-hours required to perform routine IT functions and reduction of software spend due to comprehensive software usage tracking and savings analysis. In these tough economic times, companies need to utilize technology to reduce costs and create efficiencies in order to compete."

Finally, YMCA of Metropolitan Los Angeles now also has the ability to run reports on the performance of their Help Desk, something that was not possible with the older manual process. These reports are used to justify the need for additional staff or to demonstrate how the Help Desk has continued to improve service while maintaining cost, an attribute that is essential to this community support organization.

For more information, visit us at www.SystemsManagementOndemand.com.

About TriActive
TriActive, Inc. is a pioneer in SaaS for systems management; the combination of hosted systems management software and subscription model dramatically improves service levels while reducing complexity and total cost of ownership (TCO) for IT departments. TriActive offers a modular solution set that enables IT and Managed Service Providers (MSPs) to deliver IT projects and services on demand over the Internet without an expensive upfront investment. For more information visit www.triactive.com. For partner inquiries visit www.ManagedServicesOndemand.com

TriActive® is a registered trademark of TriActive, Inc. Systems Management On Demand® and IT 2.0 – Hosting Your Success™ are trademarks of TriActive, Inc.

About the YMCA of Metropolitan Los Angeles
Established in 1882, the YMCA of Metropolitan Los Angeles is the largest and oldest non-profit organization serving children and families in Los Angeles. Its mission is to put Judeo-Christian principles into practice through programs that build healthy spirit, mind and body for all. The Association’s 24 branches, 77 school-based day-care centers and three wilderness camps provide health and wellness services, educational support and character-building activities for communities across an area that stretches 100 miles, from the Antelope Valley to San Pedro. Thanks to the YMCA LA’s donors, policy-making volunteers and program volunteers, no one is turned away from the YMCA for inability to pay. On the web at www.ymcala.org.

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