TriActive is the only solution that focuses on both sides of your IT Service Desk success, the backend (help desk), which makes your IT staff more affective at providing world-class support, and the front end (self-service center), which focuses on the satisfaction of your end users, and providing them with guidance to help reduce the number of tickets they create.

Key Benefits: Global Web IT Service Desk Web Remote Control (no VPN needed) Knowledge Base Remote Diagnostic Toolset End-user Self Service Center EIHD for Blackberry/iPhone integration

Our Help Desk Suite is an integrated IT Service Desk, Knowledge Base, End-user Self Service Center, built on top of our asset data. Remote diagnostic tools allow you to service remote assets without disturbing the end user. Web remote control (no VPN needed) allows you to control systems anywhere in the world from anywhere. An end-user self service desk allows your end users access to top KB articles and bulletins as well as opening and checking the status of tickets with your service desk.

TriActive's Help Desk Suite is the quickest and most scalable global service desk you can buy.