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  • Training: - View the live Web training schedule.

  • Top KB Articles/Resources:
    KB_41: How to test network connectivity between MicroAgent® and NOC.
    KB_42: How to configure your firewall/proxy for MicroAgent®/NOC communications.
    KB_134: How to troubleshoot remote control.
    KB_114: How to resolve discovery & deployment error messages
    KB_17: How to delete an asset record from the inventory database.

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  • Known Issues: - View the current list of open known issues.

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  • IMPORTANT NOTE: Effective immediately, we have made changes to the way that you submit tickets to TriActive Support. You will receive an email notification from Cloud 9 Support with directions on how to verify your new support account. If you do not receive login details, you can send an email to support@triactive.com and we will create an account for you.



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