KB_41: FAQ: How can I test the performance of my network and NOC connections?

Question:How can I test the performance of my network and NOC connections?

Answer: Many customers call us with performance issues, only to find out that there is a problem with their ISP, network, updated router config, etc. To ensure we have enough information to troubleshoot these calls properly and in a timlier manner, we've written a number of connectivity test tools that test all the connectivity (IP addresses and ports listed in the KB article below) functions from a MicroAgent hosted machine on your network. Below are the steps we have you take when you open a support ticket regarding performance issues. If you run these ahead of time and copy the results into the ticket when you open it, it will speed up our ability to troubleshoot and resolve your issues.

1. Click here and record the host that you are logged onto.

2. Click here to download or run the Connectivity Test Tool. Run this from a machine that is experiencing performance issues (record the hostname of the endpoint). Record the results in the ticket. If it takes more than 30 seconds for the SMOD test tool to complete then it has taken too long.

3. Go to speedtest.net and run a test to multiple servers. Record the results.

4. Click here, and do the following:
Perform the "Round-Trip HTML" test. Record the number of seconds for a response.
Perform the "Round-Trip JSP" test. Record the number of seconds for a response.
Perform the "Round-Trip w/Size" test, setting the size to 100. Record the number of seconds and the server you are logged into.

5. Log out of the service, close all browser sessions, open a new browser, login. Then click here to see if you logged onto a different server, and re-run the tests to compare. Let us know if performance is different between servers.