We guarantee HDS will improve your SLAs! Provide better remote support from anywhere to everywhere with no VPN required. Leverage ITIL, our CMDB, and change management to streamline your operations.

Trial HDS on all your nodes, and keep FREE SAM as our gift. We offer three purchase options: monthly, annual, and one-time fee to fit any shape budget. HDS is available by node (w/unlimited number of specialists) and by seat (help desk specialist) with no limit on the number of end users accessing the customer service desk and/or integrated email interface. Also included is an aggregate help desk portal to manage multiple customers/geographies/languages.

Our Help Desk Suite (HDS) is an integrated IT Service Desk, Knowledge Base, End-user Self Service Center, built on top of our CMDB with automated network discovery and active asset inventory. HDS is designed to help companies of all sizes achieve their service desk goals, whether you're driving for ITIL compliance or looking to improve and measure service. Remote diagnostic tools allow you to service remote assets without disturbing the end user. LAN and Web remote control (no VPN needed) allows you to access systems anywhere in the world from anywhere. An end-user self service desk allows your end users access to top KB articles and bulletins as well as opening and checking the status of tickets with your service desk.

TriActive's Help Desk Suite is the quickest and most scalable service desk you can buy.